Shipping Policy

Last Updated: July 2026

At FreshStep, we are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Once your order has been processed, it will be prepared for shipment and handed over to our courier partner.

Please note that orders are not processed on weekends or public holidays.

Shipping Method

We proudly ship nationwide across South Africa using Aramex Store-to-Door, a trusted courier service.

Delivery Time

Estimated delivery time is 8–11 business days from the date your order has been processed.

Delivery times may vary depending on your location and courier demand.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, allowing you to monitor your parcel's journey.

Delivery Delays

While we aim to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions
• Public holidays
• High courier volumes
• Remote delivery locations
• Unexpected courier delays

We appreciate your patience should any unforeseen delays occur.

Incorrect Shipping Information

Please ensure that your delivery address and contact details are accurate before completing your order.

FreshStep cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact our support team. We will work directly with Aramex to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: freshstep.co.za@gmail.com

We appreciate your trust in FreshStep and look forward to helping you achieve healthier, happier feet.