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Question about sizing, an order on its way, or something not right? Send us a message and a real person on our South African team will come back to you.
Send us a message
Add your order number if you have one and we can help faster.
Email us directlyPrefer your own inbox? Write to us any time and we will pick it up.support@freshsteps.co.za
Reply within one business dayMessages sent over a weekend or public holiday are answered the next business day.
Tracking your orderYou get a tracking number and link by email as soon as your order leaves us. Check your spam and promotions folders if you cannot find it.
Answer it yourself, fasterSizing, fit, delivery times and the money-back guarantee are all covered on our FAQ page.Read the FAQs
Still thinking it over?
Every pair is covered by our 30-day money-back guarantee, so you can judge them on your feet rather than in the box.
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